

Revision for “Submitting and Monitoring Tickets” created on May 31, 2017 @ 15:52:01
Title | Submitting and Monitoring Tickets |
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Content | Having an issue? Need some tech help? Don't stress over it, let us help you.
First off you are going to have to access '<strong>Helpdesk</strong>'.
<img class="wp-image-362 aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Click-Helpdesk-1024x637.png" alt="" width="577" height="359" />
You can find it in the top right of The Holler homepage.
<img class="wp-image-364 aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Screen-Shot-2017-05-31-at-2.22.18-PM-300x208.png" alt="" width="413" height="285" />
Now that you are on the Helpdesk page you can scroll down to the bottom and there you find the ticket submitter!
<img class="wp-image-363 size-large aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Priority-1024x562.png" alt="" width="850" height="467" />
Here you can tell us about all the problems you are having rather it be a question about a certain kind of tech, or a issue you might be having on one of our sites.
Pictured above you may notice how you can identify the urgency of your ticket.<span style="line-height: 1.5"> </span><span style="line-height: 1.5"> </span>
<img class="wp-image-361 size-large aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Category-1024x553.png" alt="" width="850" height="459" />
You can also put your ticket in a category which will help us sort though them so you can get a faster and more precise answer.
<img class="wp-image-370 size-large aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Screen-Shot-2017-05-31-at-2.43.23-PM-1024x125.png" alt="" width="850" height="104" />
This spot can be left default unless your ticket deals with a specific site.
<img class="wp-image-366 size-large aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Screen-Shot-2017-05-31-at-2.25.24-PM-1024x676.png" alt="" width="850" height="561" />
Let's fill one out for a <strong>forgotten password.</strong>
You can also submit a file or a photo, if needed.
Once it's filled out press '<strong>Submit Ticket</strong>'.
<img class="aligncenter wp-image-367 " src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Screen-Shot-2017-05-31-at-2.26.51-PM-1024x776.png" alt="" width="736" height="557" />
Now we wait for a response.
<img class="wp-image-369 size-large aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Screen-Shot-2017-05-31-at-2.32.19-PM-1024x224.png" alt="" width="850" height="186" />
Also, When you submit a ticket you will get an email and whenever someone responds you will get another email.
That means you don't constantly have to check Helpdesk hoping for a reply.
<img class="wp-image-368 aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Screen-Shot-2017-05-31-at-2.31.25-PM-1024x815.png" alt="" width="615" height="489" />
<strong>Problem solved!</strong>
https://helpdesk.theholler.org/wiki/lost-password/
Here you can see the issue was resolved by referring to a Wiki.
Wikis can be found on the Helpdesk Homepage.
<img class="wp-image-373 size-large aligncenter" src="https://helpdesk.theholler.org/wp-content/uploads/sites/10/2017/05/Screen-Shot-2017-05-31-at-3.16.40-PM-1024x524.png" alt="" width="850" height="435" />
Wikis are basically FAQ's where you will find answers to previously asked questions as well as some other sought after information.
Be sure you check there if you have a question, it's likely it was already answered <strong>in detail</strong> there.
Enjoy! |
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